Effective operational and system support is critical for a successful partnership between the franchisor and franchisees. However, it can also form a significant part of the operational cost for a franchisor. Provide improved support to your franchisees through a trouble ticket system. Include frequently asked questions, online manuals, and documents to present back-up on off times.

• Web-based 24/7 support
• FAQ and Trouble Ticket Generation
• Support Discussion Groups

Franchise operations need to provide continuous training for improving employees’ performance, coaching new employees, and providing a channel for professional development of employees. Train your franchisees and employees online using FranConnect’s Online Training application in multiple formats including power point presentations, streaming media, and rich media (voice, video, and content integration).

• Professional development training
• Multiple training file formats
• 24/7 access to training programs and quizzes

Effective Franchisee Intranet creates communication and is key to franchise success. FranConnect’s Franchisee Intranet application creates a powerful connection between franchisees, headquarters, suppliers, and field personnel.

• Strengthen relationships with franchisees through continuous communication
• Reduce costs associated with multiple channels of correspondence
• Keep franchisees informed with the latest update, industry news, and electronic newsletters

Social network privately on this platform built for franchise systems. Create interactive communities without the concern of public viewing as is possible in channels such as Facebook.

• Create an Interactive community
• Drive innovation and spur a collaborative community
• Privatize internal social interactions so all communication is only viewed by employees